Terms of service
Terms of Service
Welcome to Detroit Decal & Apparel Co. This website is operated by Detroit Decal & Apparel Co. Throughout the site, the terms “we,” “us” and “our” refer to Detroit Decal & Apparel Co. By accessing our website and/or purchasing from us, you agree to be bound by the following Terms of Service, including any additional terms, conditions, and policies referenced or linked herein. These Terms apply to all site users, including browsers, customers, merchants, and contributors.
Please read these Terms carefully. If you do not agree, you may not access the website or use any services.
1. Online Store Terms
By using our site, you confirm that you are at least the age of majority in your state or province of residence, or that you have given us consent to allow any of your minor dependents to use this site. You may not use our products for any illegal or unauthorized purpose or violate any laws in your jurisdiction.
2. General Conditions
We reserve the right to refuse service to anyone, at any time, for any reason. Your content (excluding credit card info) may be transferred unencrypted and adapted to technical requirements of connecting networks. Credit card info is always encrypted.
You agree not to duplicate, reproduce, sell, or exploit any portion of the Service without express written permission.
3. Product Accuracy & Availability
We are not responsible if information on our site is inaccurate or not current. Products and services may be modified or discontinued without notice. All efforts are made to accurately display products, but we cannot guarantee color accuracy across all screens.
4. Pricing & Modifications
Prices are subject to change without notice. We reserve the right to modify or discontinue the Service (or any part of it) at any time without notice.
5. Order Accuracy & Non-Payment
We reserve the right to cancel or limit any order. You agree to provide accurate purchase and account details. Unpaid invoices are subject to the following:
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After 14 days: $10 late fee
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After 30 days: $25 recovery fee and referral to collections
In the event that you receive an incorrect order, we will promptly ship the correct items to you before receiving the items that were sent in error. By accepting this replacement, you agree to return the incorrect items to us within five (5) days using the prepaid return label sent to the email address provided on your order.
Failure to return the incorrect items within this time frame will result in an invoice being issued for all items received, including both the original and replacement products. Failure to pay the invoice is subject to our store policy regarding late fees and forwarding unpaid accounts to collections.
6. Custom Artwork & Design Services Policy
Binding Terms & Conditions
All custom artwork, graphic design, layout preparation, proof development, and production file setup are professional services rendered at the client’s request and are independent of any production order.
Design services are billed at a rate of $70.00 per hour, calculated in one-minute increments. Billable time begins immediately upon commencement of work and includes, without limitation:
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Concept development
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Revisions and modifications
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File recreation or vectorization
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Sizing and layout adjustments
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Production formatting and setup
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Consultation and communication time
Once work has commenced, all time spent is billable and payable.
Design services are not speculative. Submission of a request, approval to begin, or engagement in proof development constitutes authorization to bill for time incurred.
If the client elects not to proceed with the related production order for any reason — including but not limited to pricing, timeline, change of mind, or internal decision — the design fee remains immediately due and payable in full.
In-House Production Requirement
All custom graphics, artwork, and designs created by our company are produced exclusively for in-house printing and manufacturing.
We do not release editable files, vector files, production-ready files, or design assets for outside printing, third-party manufacturing, or external reproduction unless a separate written licensing agreement is executed and paid in full.
Payment of a design fee does not transfer ownership, copyright, or reproduction rights. All artwork remains the intellectual property of our company unless otherwise agreed to in writing.
Unauthorized reproduction, distribution, modification, or external printing of our created designs is strictly prohibited and may result in legal action.
Refunds & Enforcement
Design fees are non-refundable under all circumstances unless the client proceeds with the associated production order, in which case the design fee will be credited toward that specific order only.
Failure to remit payment for completed design services may result in:
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Suspension or cancellation of active projects
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Withholding of artwork files
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Refusal of future service
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Collection efforts, including recovery of costs and legal fees where permitted.
By requesting custom artwork, submitting reference material, or approving proof development, the client expressly acknowledges and agrees to these binding terms.
No exceptions. No retroactive disputes.
7. Returns & Refunds
Non-custom items may be eligible for return within 30 days of delivery, provided they are unused, unworn, and in original packaging with proof of purchase.
Custom-made or personalized products are generally not returnable unless defective or damaged. Returns due to defects are evaluated on a case-by-case basis and are at the discretion of management.
To initiate a return, contact info@detroitdecalandapparel.com. Do not return items without prior authorization.
Refunds, if approved, will be issued to your original payment method within 10 business days after inspection. Contact us if you have not received your refund after 15 business days of approval.
We do not accept returns on:
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Custom/personalized items
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Sale or clearance items
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Gift cards
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Perishables
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Personal care items
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Flammable/hazardous materials
8. Mobile Terms of Service & SMS Consent
9. Third-Party Tools & Links
We may offer tools or links to third-party sites. We are not responsible for the content or functionality of third-party services. Use them at your own risk.
10. User Submissions
By submitting content to us, you grant us permission to use, copy, publish, and distribute it without restriction. You agree not to submit unlawful, abusive, or malicious content. We reserve the right to remove such content.
11. Prohibited Uses
You are prohibited from using our site or content for any unlawful, abusive, discriminatory, or malicious purposes, or in ways that interfere with site functionality or violate third-party rights.
12. Disclaimer & Limitation of Liability
We do not guarantee uninterrupted, secure, or error-free service. The site and all services/products are provided "as is" and "as available" without warranties. We are not liable for any damages, including lost profits or data, resulting from use of our service.
13. Indemnification
You agree to indemnify and hold harmless Detroit Decal & Apparel Co. from any claim or demand resulting from your breach of these Terms or violation of any law.
14. Severability
If any provision of these Terms is found to be unenforceable, the remaining provisions remain in effect.
15. Termination
These Terms remain in effect unless terminated by either party. We may terminate or suspend access at any time for violations of these Terms. You will remain liable for any outstanding payments.
16. Entire Agreement
These Terms, along with any referenced policies, constitute the entire agreement between you and Detroit Decal & Apparel Co.
17. Governing Law
These Terms are governed by the laws of the United States.
18. Changes to Terms
We may update these Terms at any time. It is your responsibility to review this page periodically. Continued use of the site indicates acceptance of changes.
